Refunds & Returns


We hope that you are delighted with your purchase from our website however if you need to return an item just send it back to us within 14 days of receipt & providing it’s in its original condition with tags still attached & any original packaging we’ll refund the product(s) for you. Please note that items returned back after this time will be refused & sent back to you.

Please note the following items are excluded from this policy: sale items, hats, hair accessories, skin products, ear-rings, home fragrance or any personalised items.

We're sorry but we can't offer free returns to Customers so returns must be at your own cost . The safe return of goods is your responsibility & we therefore recommend that you return items using a tracked method of  delivery & that you obtain a proof of posting certificate.

Please send any returns to:
Sugarplum Boutique
154 Fleet Road
GU51 4BE

If you prefer you may personally return items that you ordered from our website to our Shop in Fleet, Hampshire, during shop opening hours

For full details of returns, exchanges and refunds please see our returns and refunds page