OUR ONLINE RETURN POLICY
We hope that you are delighted with everything about your purchase from our website. If you do need to return an item just send it back to us within 14 days of receipt & providing it’s in its original condition with tags still attached & any original packaging we’ll refund the product(s) for you.
We're sorry, but we can't offer customers free returns, so returns must be at your own cost. The safe return of goods is your responsibility & we recommend that you return items using a tracked method of delivery & that you obtain a proof of posting certificate.
The following items are excluded from this policy: hats, hair accessories, skin products, earrings & home fragrances.
Please send any returns to:
Sugarplum Boutique
154 Fleet Road
Fleet
Hampshire
GU51 4BE
If you prefer you may personally return items that you ordered from our website to our Store in Fleet, Hampshire, during store opening hours.
OUR STORE RETURN POLICY
Goods bought in store & returned within 14 days of purchase will be eligible for an Exchange only. Proof of purchase is required so please do keep hold of your receipt.
Please note that Sale items cannot be returned or exchanged when bought in store. This Returns Policy does not affect your statutory rights.