Tel: 01252 544618

Returns

We hope that you will be very happy with everything you buy on our Website but we do realise that it may occasionally be necessary to return an item. If you are not completely satisfied with your Website purchase and wish to return it for a full refund please ensure that the goods are returned in a perfect, saleable condition, in their original packaging, with the invoice as proof of your Website purchase.

The goods must be returned within 14 days of receipt to:

Returns Address: Sugarplum Boutique, 154 Fleet Road, Fleet, Hampshire, GU51 4BE.  

We will issue a full refund to the card you used when placing the order, excluding any delivery charges. Please allow up to 14 days from when we receive the goods for the refund to be processed. The cost of returning goods and the safe return of goods is the responsibility of the customer. We therefore recommend that you return items using recorded delivery and that you obtain a proof of posting certificate.

Alternatively you may return items purchased from our Website directly to the Boutique. In this instance we will issue a full refund to the card you used when placing the order, excluding any delivery charges. Please allow up to 14 days from when we receive the goods for the refund to be processed as the refund will not be processed by our team in the Boutique on the day of return. 

Please note the following items are excluded from this policy: hats, hair accessories, skin products, ear-rings, home fragrance, personalised items. These items are non-refundable and cannot be exchanged, This does not affect your statutory rights.