Faulty items

We are committed to selling high-quality products and whilst we quality control all our goods we do understand that there may be an occcasion where a fault occurs. Please make sure that you check your items carefully when they are delivered. We also recommend that you keep your order number, which can be found on your order confirmation, as you may need it as proof of purchase in the event of any after-sales queries.

We will pay the return shipping costs if the return is a result of our error i.e. if you received an incorrect or defective item. Please ensure you obtain proof of posting when returning goods as we cannot be held responsible for goods that don't reach us.

If I change my mind...

All items are covered by our 7-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition, with your invoice and we’ll give you a refund.

Please ensure you obtain proof of posting when returning goods as we cannot be held responsible for goods that don't reach us. Postage and packaging costs cannot be refunded.

Please note that for hygiene reasons ear-rings cannot be returned.

Our money-back guarantee does not affect your statutory rights.

How to return an item

Simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.